Terms of service
TERMS AND CONDITIONS
1. General provisions
These general conditions of sale (hereinafter, “General Conditions”) apply to all sales of products (hereinafter, “Products” or “Product”) purchased through the website panzanello.it (hereinafter, “Site” ).
The use of distance selling services described in these Terms and Conditions is reserved exclusively for consumers (hereinafter, “Customer” or “Customer”), defined as natural persons acting for purposes outside his trade, business or possibly carried out.
The language available to conclude the contract is Italian.
The Customer is required to carefully read the General Conditions that have been made available to him on the Site, in order to allow the Customer to memorize and reproduce them pursuant to art. 12 of Legislative Decree 9 April 2003, n. 70.
The contracts concluded with the Azienda Agricola Panzanello (as defined below) through the Site are governed by Italian law and in particular by Legislative Decree 6 September 2005, n. 206 (“Consumer Code”) and by Legislative Decree 9 April 2003, n. 70 (hereinafter, “Ecommerce Decree”).
2. Identification of the seller
The seller is Azienda Agricola Panzanello di Andrea Sommaruga
Registered office: Via Case Sparse (Panzano), 86 – 50022 Greve in Chianti (FI)
VAT number: 05089400484
Tax Code: SMMNDR67H20H501L
(hereinafter Azienda Agricola Panzanello)
3. Information relating to the Products
Information on the products likely to distance selling through the website and are available, with the relevant product codes, on the Website. The above information is provided in accordance with Articles 52 and 53 of the Consumer Code.
II product prices are inclusive of all taxes and fees. All prices are expressed in Euro. Shipping costs are charged to the customer, except for any promotions and available at this page the shipping costs page.
5. Order of Products
The essential characteristics and prices of the Products are shown in the offer relating to each Product.
Before submitting your purchase order, the customer will have the opportunity to correct any errors in data entry by following the appropriate modification procedure contained on the site. In particular, the customer has the right to change the quantity of products he intends to purchase, adding or removing one or more Products from the “cart”.
By sending the order, the Customer acknowledges and declares that he has read all the information provided to him during the purchase procedure and fully accepts the General Conditions.
The Customer will have the opportunity to view and follow the status of his order through the “Orders” area of his account.
Azienda Agricola Panzanello reserves the right to evaluate the acceptance of orders received. Azienda Agricola Panzanello will notify the Customer of the impossibility of accepting orders received within 30 days from the day following that on which the Customer has sent the order to Azienda Agricola Panzanello and will refund any sums already paid by the Customer for the payment of the supply.
6. Methods of payment
The Customer can pay the price of the Products and the related delivery costs by Credit Card, PayPall or by bank transfer.
Payments made with the following credit cards are accepted:
The transaction will be charged to the customer’s credit card only after:
a) the credit card details have been verified,
b) the debit authorization has been received from the company issuing the credit card used by the Customer and
c) the availability of the Product has been confirmed by Azienda Agricola Panzanello.
Azienda Agricola Panzanello also accepts payments made by bank transfer. Any bank charges will be borne by the customer.
In the event that, for any reason, the debit of the amounts due by the Customer proves impossible, the sales process is automatically canceled and the sale automatically canceled.
7. Confirmation of receipt of the order
In accordance with the provisions of art. 53 of the Consumer Code, the Customer receives, upon execution of the contract, by e-mail, the confirmation of receipt of the purchase order sent by the Customer, containing a summary of the General Conditions, of the essential characteristics of the product ordered , its price, the amount paid, the existence of the right of withdrawal – with an indication of the times and methods for returning the goods – of the geographical address to present any complaints and information on assistance services and existing commercial guarantees.
8. Ineffectiveness of the order
No contract is to be considered concluded between Azienda Agricola Panzanello and the Customer if Azienda Agricola Panzanello has reasonable grounds to believe that the Customer does not operate on the basis of an effective and genuine interest in the purchase of the products ordered, or exercises the right of withdrawal in an abusive manner recognized by article 12 below. In such cases, the order submitted by the Customer must be considered as having no effect. Azienda Agricola Panzanello will send to the Customer, by e-mail, a communication certifying the non-conclusion of the Contract, also taking care of the cancellation of any charge and / or expense charged to the Customer.
9. Transport, delivery and transfer of risk
The Products purchased on the Site will be delivered to the address indicated by the Customer. In any case, the Customer has the right to request the delivery of the products to a natural person of his choice, whose residence or domicile is located within the Italian territory. Upon delivery, the signature of an adult over the age of 18 will be required. No deliveries will be made to PO boxes.
For each order placed on the Site, Azienda Agricola Panzanello issues an invoice for the goods shipped, sending it by e-mail or mail to the holder of the order, pursuant to Presidential Decree 445/2000 and Legislative Decree 52/2004. For the issue of the invoice, the information provided by the Customer at the time of the order is authentic. No change in the invoice will be possible after its issue.
Delivery costs are charged to the Customer and are clearly highlighted on the Site and in the order form.
All purchases will be delivered by express courier chosen by the customer during the purchase phase among those proposed by Azienda Agricola Panzanello (hereinafter, “Courier”) from Monday to Friday, excluding holidays and national holidays. Azienda Agricola Panzanello is not responsible for unpredictable delays.
Azienda Agricola Panzanello will send the Customer an e-mail of confirmation once the Products have been sent, in which the tracking number of the shipment will be specified through which it will be possible to view, after entering the Courier’s site, the status of the shipment.
In any case, except in cases of force majeure or unforeseeable circumstances, in accordance with the Consumer Code, the Products will be delivered within a maximum period of 30 (thirty) days from the day following that in which the Customer has sent the order. to Azienda Agricola Panzanello, unless Azienda Agricola Panzanello does not communicate – within the same term, by e-mail – the impossibility of delivering the goods ordered following the unexpected unavailability, even temporary, of the Products. In the event of such communication, Azienda Agricola Panzanello will refund any sums already paid by the customer for the payment of the supply. In the event that, upon notification of Azienda Agricola Panzanello of a delay in the delivery date, the Customer wishes to cancel the Order, any amount already paid by the same will be refunded as soon as possible, and in any case no later than 30 ( thirty) days from the day following the day on which the Customer sent the order to Azienda Agricola Panzanello.
For the delivery of the goods, the presence of the Customer or his representative at the address of the recipient indicated in the order is required. Upon delivery of the goods by the courier, the customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the package is intact or unaltered. Any damage to the package and / or the Products or the mismatch in the number of packages must be immediately contested by means of a written control reservation on the proof of delivery of the Courier. Once the courier’s document has been signed, the customer cannot make any objection regarding the external characteristics of the package delivered.
Pursuant to art. 63 of the Consumer Code, any damage to the packaging / packaging of the Products must be immediately contested by you by placing a written control reserve on the proof of delivery. It is understood that, once the delivery document has been signed without any dispute, you will be barred from any exception regarding the external characteristics of what has been delivered. In the event that the carrier has been chosen by you out of those proposed during the purchase phase, the risk of damage and deterioration of the Products is transferred to you already at the time of delivery to the carrier itself, precluding any dispute regarding the characteristics out of what delivered. In this case, any dispute must be made directly by you against the carrier.
10. Right of withdrawal
Pursuant to the New European Directive 2011/83 / EC on Consumer Rights (CDR), the customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.
Pursuant to art. 52 of the Consumer Code, the Consumer can withdraw from the contract within 14 days from the receipt of the goods or, in the case of delivery of an asset consisting of lots or multiple pieces, from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the last lot or pieces.
To exercise the right of withdrawal, you are required to inform us of your decision to withdraw from this contract by means of an explicit declaration (e.g. letter sent by mail or e-mail).
Azienda Agricola Panzanello
Via Case Sparse (Panzano), 86 – 50022 Greve in Chianti (FI) – Italy
Or by e-mail to firstname.lastname@example.org and to follow, for confirmation, by registered letter with acknowledgment of receipt always sent within the aforementioned term of 14 days. Once the aforementioned notice of withdrawal has been received, the Customer Service of magnammo.com will communicate to the customer the instructions on how to return the goods which must be received at our warehouses within 14 days of authorization.
The right of withdrawal is however subject to the following conditions:
1. The law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased.
2. By law, the shipping costs for returning the goods are charged to the customer.
3. The shipment, until the certificate of receipt in our warehouse, is under the full responsibility of the customer.
4. Azienda Agricola Panzanello is not liable in any way for damage or theft / loss of goods returned by uninsured shipments.
5. In the event of damage to the goods during transport, Azienda Agricola Panzanello will notify the customer of the incident (within 5 working days of receipt of the goods in its warehouses), to allow him to file a complaint against the courier chosen by him and obtain reimbursement of the value of the asset (if insured). In this case, the product will be made available to the customer for its return at the same time canceling the request for withdrawal.
Azienda Agricola Panzanello will reimburse the customer for the full amount already paid, within 30 days of the return of the goods, by reversing the amount charged to the credit card or by bank transfer. In the latter case, the customer will be responsible for providing the bank details on which to obtain the refund (Code ABI – CAB – Current Account of the invoice holder).
The right of withdrawal is lost for lack of the essential integrity of the property (packaging and / or its content), in cases where Azienda Agricola Panzanello ascertains:
to. The lack of the external packaging and / or the packaging containing the purchased product (e.g. pasta, biscuits, etc.)
b. Damage to the product for reasons other than its transport.
In case of forfeiture of the right of withdrawal, Azienda Agricola Panzanello will return the purchased good to the sender, charging the shipping costs to the sender.
11. Product Replacement and Return
Azienda Agricola Panzanello intends to provide Customers with the possibility of replacing the Products purchased through the Site.
To obtain the replacement of a Product, the following procedure must be followed.
The customer who is not fully satisfied must keep all the documentation relating to the delivery and the product itself in its original packaging and immediately contact Azienda Agricola Panzanello by e-mail at the following address: email@example.com.
The Product to be replaced must reach, in normal state of conservation, the following address: Via Case Sparse (Panzano), 86 – 50022 Greve in Chianti (FI) – Italy. The fulfillment of the new order is subject to the availability of the requested Products.
The shipping costs for returning the product are charged to the customer.
The replacement Product will be sent to the Customer by courier without being charged for additional shipping costs.
It is requested to send back the goods or to deliver them to us without undue delay and in any case within 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the expiry of the 14-day period.
12. Defects of conformity
In case of conformity defects of Products sold by Azienda Agricola Panzanello through panzanello.it, the Customer must immediately contact the e-mail address firstname.lastname@example.org
The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The customer has the right to restore, without charge, the conformity of the goods by repair or replacement or to an adequate reduction in the price or to terminate the contract. The Customer forfeits these rights if he does not report the lack of conformity to Azienda Agricola Panzanello within two months from the date on which he discovered the defect. The direct action to assert defects not maliciously concealed by Azienda Agricola Panzanello is prescribed, in any case, within twenty-six months from the delivery of the asset.
The information relating to the Products provided on the Site are constantly updated. However, the complete absence of errors cannot be guaranteed.
Azienda Agricola Panzanello reserves the right to correct errors, inaccuracies or omissions even after an order has been sent and also to change or update information at any time without prior communication.
14. Applicable law and jurisdiction
These General Conditions are governed by Italian law and must be interpreted in accordance with Italian laws.
For disputes arising from the interpretation, validity and / or execution of these General Conditions, the mandatory territorial jurisdiction will be that of the judge of the place of residence or domicile of the consumer, if located in the Italian territory.
For further information, please write to the following e-mail address: email@example.com